Measurement of the transit time

Postal services – Quality of services – Measurement of the transit time of end-to-end services for single piece priority mail and first class mail

REFERENCE CODE
EN 13850 rev

STATUS
Under development

DATE OF AVAILABILITY
2015-09-09

Description

This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.
The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Postal Directive 97/67/EC and its amendments.
This European Standard is mandatory and mainly used for performance measurement connected to requirements of the Universal Postal Service; domestic and international (UNEX).

Related standards

Under development

This European Standard specifies complaints handling principles related to domestic and international postal services. It applies to...

Read More >

Published

This Technical Report is an extension as a guide to the European Standard EN 14012 with regard to damage of postal items. EN 14012...

Read More >

Standards are created together

Standards are created by all parties concerned